1.The qualities of the products' on your website are all reliable ,aren’t they?
Yes, they are! That is absolutely guaranteed! Each product on the site is after we carefully selected. Most kinds of the products were tried by ourselves. So, whatever the quality, design or the style of them are the most outstanding in the same price.
2.If the items are out of stock or lack of proper size, can I place an order?
Nope ~ In this case, I suggest you to tell us via email .so that we can communicate with suppliers, in order to determine whether we can meet your requirements.
3.Can I return the goods if they doesn't fit or I changed my mind after received?
Of course you can. As long as the time after receipt of the parcel is not more than 7 days , the goods can be returned. Details refer to our returns policies
~If you still have any questions, please feel free to contact us ~
4.I'm getting an error when trying to place an order...what do I do?!
Please relax, don't worry . just tell us via email, we will help you to cancel the order .After your purchase, we will confirm again, so don't worry about buying the faulty products . If you have any questions, you can contact us at any time ~
5.Why orders are going to be confirmed for the second time ?
Because our customers comes from all over the world and various special cases may occur during the long transportation time. So we confirm carefully before our shipment to avoid lots of unnecessary problems.
Although the shopping process is a little tedious, but we firmly believe that, the process will be good for customer~ right?
6.What if you guys sent me a faulty item?
Uhoh, we're super sorry! If we sent you an item that isn't quite right, please email .Details refer to our returns and refunds policies
7.In which areas can I place orders online?
8.How can I pay for my order?
As a policy to protect buyer and seller’s benefit, we only accept payment via PayPal. Also you can simply use your credit card in PayPal website. To facilitate your shopping, we will support other methods payment soon.
9.I have already placed an order, what happens next?
During the first 24 hours, we will contact you to confirm the contents of the order and shipping address. During the time we contact you , you can update the order or cancel it.
And pls add our email to your contact, so we could reach you on time.
And send the shipping information via email to you, so you can track the package on time.
10.How long till I get my stuff?!? GIMMIE!
We aim to process your order within 72 hours of it being placed.
Under normal circumstances, the package will arrive after 7 to 12 business days
by post, and 4-7 business days
11.Can I track my order?
For the best shopping experience, The SHIPPING METHOD IS FULLY TRACKED AND TRACED.
12.How much is the shipping cost?
Depends on the weight of the items you purchased, pls calculate shipping rates on cart page.
13.I purchase multiple products in your store, why there is no discount if the supplier is different?
In order benefits the customer with the most affordable price, we have no inventory, the supplier is responsible for the delivery. Because of no inventory and no inventory capital cost, so we can guarantee the product price is the most appropriate ~ Although this may have caused the customers feel inconceivable~
14.Do I have to pay tax pr import fees？
Yes, you have to pay for the relevant taxes and import costs.
15.what is the Returns Policies?We offer returns for most items within 30 days of receipt of shipment. Most items sold on the net follow our general returns policies, but some products have different policies or requirements associated with them. Some products have additional conditions that may apply. For more information, go to About Our Returns Policies.
16.Can I update or cancel my order?
Yes, you can do it before transportation.
17.What should I pay attention to when I am signing for goods?
Please open the package carefully. If the product were damaged in the process of opening the package because of your or others' carelessness, we will not responsible for that.